Privacy Policy

At KeyHalo (“we”, “our”, “the Store”), we respect your privacy. This policy explains what we collect, how we use it, and your choices when you browse our site, contact us, or place an order. We run on Shopify infrastructure, which also processes data to deliver the service.

Last updated: 08/10/2025

1. what we collect

We only collect what’s needed to operate the Store:

Contact & identity: name, email, phone, billing/shipping address.

Orders & payments: items, prices, method and status of payment (card data is processed securely by our payment provider; we don’t store full card numbers).

Account & preferences: login, settings, wishlists.

Device & usage: IP, browser, device, pages viewed, cart actions, cookies/similar tech.

Support & communications: messages you send us (e.g., customer service).

Sources: directly from you; automatically via our site/app (cookies, pixels); our service providers (e.g., payments, analytics, shipping); and marketing partners where permitted.

2. how we use your information

To provide and improve the Store: process orders and payments, ship and track, manage returns, authenticate your account, prevent fraud, personalize content and recommendations.

Customer support & communications: respond to requests, send order updates and service notices.

Marketing (optional): send offers and show ads based on activity (you can opt out anytime—see “Your choices”).

Security & legal: protect the Store, detect abuse/fraud, comply with laws and enforce our terms.

3. sharing your information

We share data only as needed to run the Store:

Shopify (hosting, platform, analytics, ads tools);

Payment processors, shipping & fulfillment, email/SMS, analytics, customer support tools;

Marketing/ads partners where allowed by law and your settings;

Legal or business events (e.g., compliance requests, fraud prevention, mergers).

Partners must handle your data under contract and applicable law.

4. shopify relationship

Our Store is hosted on Shopify. Shopify may process your data to operate and improve platform services (including aggregated insights and certain advertising tools). For details about how Shopify handles consumer data and your rights, see Shopify’s Privacy Policy and Privacy Portal.

Learn more: privacy.shopify.com (consumer privacy & rights).

5. cookies & ads

We use cookies and similar tech to keep your session, remember preferences, analyze traffic, and improve marketing. You can manage cookies via your browser and our [Cookie Preferences] link. If your browser sends a Global Privacy Control (GPC) signal, we honor it where applicable.

6. data retention & security

We keep data only as long as needed for orders, support, legal requirements, and legitimate business purposes. We use reasonable technical and organizational measures, but no system is 100% secure.

7. your rights & choices

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing (including personalized ads).

Marketing emails/SMS: unsubscribe via the link in our messages or contact us.

EU/UK residents: you may also object to processing or withdraw consent where used.
To exercise rights, contact us at heydinvesting@gmail.com. We may need to verify your identity. You can authorize an agent where allowed by law.

8. children

The Store is not intended for minors. We do not knowingly collect personal data from children under the age defined by local law. If you believe a minor provided data, contact us to delete it.

9. international transfers

We may transfer and store data outside your country (including the EEA/UK to other regions). Where required, we use lawful transfer mechanisms (e.g., Standard Contractual Clauses).

10. changes

We may update this policy to reflect changes to our practices or legal requirements. We’ll post the new version with an updated “Last updated” date.

11. contact us

Email: heydinvesting@gmail.com

Postal address: Calle Caballero de la Rosa 15, Piso 2, Logroño, La Rioja, Spain

Data controller: KeyHalo